Digital Product Policy

Last updated: 25/01/2026

This Digital Product Policy explains how digital items purchased from Tingbooey Art (“we”, “us”, “our”) are delivered, used, and supported. By purchasing or downloading any digital product from our website, you agree to the terms outlined below.

1. Nature of Digital Products

TingbooeyArt offers digital products such as custom artwork files, downloadable prints, and other digital assets (“Digital Products”). These items are delivered electronically and no physical item will be shipped unless explicitly stated.

Digital Products may include:

Custom artwork delivered as digital files
Printable art
High‑resolution images
Digital bundles or packs
Any other downloadable content listed on our website

2. Delivery of Digital Products

Once your order is completed and payment is confirmed, your Digital Product will be delivered via:

Email to the address you provided
Direct download link on the order confirmation page
Customer account area (if applicable)

Delivery typically occurs within:

Instantly for pre‑made downloads
[placeholder – e.g., 3–7 days] for custom artwork

If you do not receive your files, please check your spam folder or contact us at Info@tingbooey-art.com.

3. File Formats

Digital Products may be provided in formats such as:

JPG
PNG
PDF
TIFF
ZIP (for bundles)

Specific formats will be listed on each product page. If you require an alternative format, contact us before purchasing.

4. Usage Rights & Licensing

Unless otherwise stated, Digital Products from TingbooeyArt are sold for personal use only.

You may:

Print the artwork for personal display
Use the files on your personal devices
Gift a printed version to a friend or family member

You may not:

Resell, redistribute, or share the digital files
Use the artwork for commercial purposes
Claim the artwork as your own
Upload the files to any public platform or marketplace
Use the artwork in AI training datasets or generative models

If you require commercial rights, please contact us at Info@tingbooey-art.com.

5. Refunds & Cancellations

Due to the nature of digital products, all sales are final once the files have been delivered.

Refunds are only offered if:

The file is defective or corrupted
You accidentally purchased the same item twice
A technical issue on our side prevents delivery

Refunds are not available for:

Change of mind
Incorrect email address provided
Inability to use the file due to incompatible software or devices
Custom artwork after work has begun

If you experience an issue, contact us within 7 days of purchase.

6. Custom Digital Artwork

For custom digital artwork:

Work begins only after payment is received
You will receive 1–2 preview rounds for approval
Final files will be delivered in .PNG format
Revisions beyond the agreed amount may incur additional charges

You are responsible for ensuring you have the rights to any reference images you provide.

7. Technical Support

If you have trouble accessing or using your Digital Product, we’re happy to help.

Support includes:

Re‑sending download links
Providing alternative file formats (where possible)
Troubleshooting basic file access issues

Support does not include:

Editing or modifying the artwork beyond what was purchased
Providing software training
Customising files unless purchased as a custom service

Contact support at Info@tingbooey-art.com.

8. Updates to Digital Products

From time to time, we may update or improve Digital Products. Customers who purchased the original version may receive updated files at our discretion.

If updates are included, this will be stated on the product page.

9. Intellectual Property

All Digital Products remain the intellectual property of TingbooeyArt. Purchasing a digital file grants you a licence to use it under the terms above; it does not transfer ownership or copyright.

10. Contact Information

For questions about this Digital Product Policy, please contact:

Email: Info@tingbooey-art.com